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Today, when market is stuffed with end numbers of packers & movers, the question arises how to maintain one’s position in the market? The services offered by every movers & Packers are more or less similar, the price factor also varies minutely so what are the things which will help a moving agency to maintain its market share and attain a constant growth rate.
The answer is goodwill. Yes, in service industry where it is not possible to make a physical contact with the products, clients go by the goodwill of the company in the market. They enquire about the packers & movers from their friends, relative or colleagues who have already availed the services. Going by their feedback they land up in any decision regarding the relocation. So, indirectly a satisfied customer through his word of mouth is increasing your market value. So it is very important to win over a satisfied customer. The reputation earned by packers & movers in the past pave their path for future growth. This goodwill and reputation is earned by these factors:
· Customer centric services
· Reasonable & Affordable pricing
· Timely delivery of the consignment
· Time to time up gradation of techniques of all processes like packing, loading, unloading, unpacking etc.
· Training your personnel about latest methodologies used in packers & movers industry.
· Facilitating the clients with the best transportation services available in the market.
So these are the several factors which a packers & movers agency must keep in mind and emphasize upon in order to maintain its foothold in the market. If an agency follows these fundamental principles of customer orientation, definitely that company will earn a good reputation and trust of its customer. And even in this highly competitive market, he will be successfully maintaining an edge over their competitors.